This year, many health plans are taking an especially critical lens to the consumer experience and how well consumers believe their coverage and services are addressing their healthcare needs. Health plans enter 2025 against the backdrop of vocal consumer scrutiny,…

Health plans are confronting significant pressure to their financial sustainability, including rising costs, new regulations, and increased competition. Rising medical costs remains an ongoing challenge, with medical expenses outpacing projections in 2023 driven by factors such as post-COVID demand, network…

Millennials’ influence on hospitality, travel, wellness, food delivery, transportation, fitness classes and retail has created a paradigm shift in how organizations do business with their consumers. Comparatively, millennials’ impact on healthcare has lagged other industries as youth generally correlates with lower…